Reverse Logistics Service
SD Global Logistics delivers end-to-end reverse logistics solutions. Returning products is no longer a challenge but a business opportunity. With the help of a Warehouse Management System (WMS) and a network of 50+ warehouses across the country, a total of 1,350,000 units returned were handled in 2024–25 with a 99.95% accuracy rate, which is a remarkable achievement in the industry. A dedicated returns facility (20,000 sq. ft.) and a specialist team of 50+ employees guarantee fast and compliant returns in e-commerce, retail, electronics, FMCG, pharma, and personal care verticals.
We merge client platforms with our WMS to provide real-time visibility throughout the reverse logistics journey — from customer returns entry to inspection, remediation, credit issuance, and re-integration. The average turnaround time from receipt to credit note is 2 days, and clients are able to achieve up to 10% reduction of reverse logistics expenses through optimized routing, automated decisioning, and asset recovery. In 2024, we were able to expand our capacity by 20% while also keeping accuracy at the same level, which highlights our ability to scale without sacrificing quality. Regardless of whether you require warranty returns management, product returns services, or full reverse logistics management, SD Global Logistics is the one that can be counted on to offer the reverse logistics solution that saves you money and gives you great service.
Reverse logistics service types (Service Offerings)
1. Product Returns Processing
Fast intake, barcode-driven SKU validation and clear disposition decisions.
2. Warranty Returns Management
Streamlined claims routing, repair workflows and warranty traceability.
3. Refurbishment & Repackaging
Repair, rework and resale preparation to recover product value.
4. Recycling & Responsible Disposal
Environmentally compliant processing with documented disposal chains.
5. Recall Management
Rapid, auditable recall execution with full traceability and customer notifications.
6. Asset Recovery & Liquidation
Maximized recovery through refurbishment, remarketing and liquidation channels.
Together these service offerings form a cohesive reverse logistics process that reduces costs, improves inventory accuracy and shortens credit cycles across industries nationwide.
Reverse Logistics Services Offerings —
Returns Capture & Authorization
Customer returns are captured through an API, portal or EDI. RMAs are generated automatically and routing instructions sent to our nearest facility out of over 50 warehouses.
Inbound Receiving & Smart Routing
Inbound items are scanned upon arrival; the WMS allocates them to the most suitable disposition lane—inspection, repair, quarantine or recycle—thus, handling time and transport cost are minimized.
Inspection & Condition Grading
Trained inspectors use SKU-specific templates to grade condition, list faults, and recommend disposition. Results become input for automated decision rules.
Repair, Refurbishment & Testing
If the product is suitable, then it moves into repair or refurbishment workflows. Testing, parts replacement and quality checks not only restore the resale value of the product but also enhance asset recovery.
Financial Reconciliation & Credit Notes
Operations are directly linked to finance: credit notes are prepared and reconciled with invoices and customer accounts. Our average receipt-to-credit TAT is two days.
Reporting, Analytics & Continuous Improvement
Clients receive dashboards that detailing return causes, SKU trends, recovery yields and cost per return. Analytics uncover root causes and assist in reducing future returns, thereby creating the cycle of continuous cost savings.
Our Capabilities in Reverse Logistics
To offer scalable reverse logistics services, SD Global Logistics combines infrastructure, skilled people, and proprietary technology. We are able to absorb seasonal spikes and reroute returns to ensure minimal transit time, because of our over 50 warehouse facilities across the country and a dedicated 20,000 sq. ft. returns center. In 2024–25 we processed 1,350,000 returned units, handled 20,000 unique return orders and managed 7,540 SKUs with a 99.95% accuracy rate, demonstrating operational discipline and reliability.
Our in-house Warehouse Management System (WMS) is central to our operations: it integrates with client platforms for seamless returns entry, automates verification and provides real-time tracking from receipt through disposition. That integration powers automated credit-note workflows, barcode-driven inspections and rapid restocking. A dedicated team of 50+ returns professionals is trained in grading, repair, warranty returns management and compliance, and we apply designed SOPs for each disposition pathway — resale, refurbishment, recycling or disposal.
Value recovery is essential: by using the methods of refurbishment, remarketing and liquidation we allow our clients to get back the value of their returned goods, which can potentially lead to a reduction of reverse logistics expenses of up to 10%. Through responsible recycling and proper disposal processes, sustainability is naturally a part of our approach. Reporting and analytics make return data usable: disposition rates at the SKU level, root-cause trends and cost-per-return dashboards stimulate the ongoing improvement of products, packaging and suppliers. These functions in concert with one another are what create SD Global Logistics the reliable reverse logistics company as well as the supplier of end-to-end reverse logistics solutions for e-commerce, retail, electronics, FMCG, pharma and personal care industries.
Let’s build your dedicated warehousing solution — from the ground up. Reach out to our team today.
Proven Scale — We processed 1,350,000 units in 2024–25 and have 50+ warehouses nationwide, enabling us to manage high volumes and seasonal surges with ease.
High Accuracy — A processing accuracy of 99.95% lowers the number of reconciliation issues, disputes, and chargebacks that your business will face.
Fast Turnaround — The average TAT of 2 days from receipt to credit note makes refunds faster and working capital better.
Advanced Technology — Our WMS is a perfect fit with the client’s system to automate RMAs, verification, and tracking. In this way, reverse logistics phase visibility is provided.
Cost Efficiency — We can help you save up to 10% on your reverse logistics expenses through refurbishment programs, optimized routing, and liquidation channels.
Industry Expertise — Customized SOPs and committed teams for e-commerce, retail, electronics, FMCG, pharma, and personal care are the reasons for sector-specific returns compliant and efficient handling.
Start with Us — Join SD Global Logistics for Smarter Returns
It's easy to start using our reverse logistics services, and the process is designed to avoid any unnecessary friction. Our first step is to hold a discovery session where we map out your product mix, return profiles, and the service levels you desire. After this, Our technical team then integrates your order management or e-commerce platform with our in-house WMS, to facilitate automated RMA creation, barcode labeling, and real-time status updates.
We let the numbers speak for themselves when it comes to the targets we set for accuracy, TAT, and cost-per-return. We then check the client dashboards and have regular business reviews to gauge performance. Also, since we have over 50 warehouse facilities all over the country, we can quickly increase coverage or dispatch returns to the closest facility, thus, cutting down on transit time and cost. We facilitate tailored disposition flows - resale, repair, warranty processing, recycling, or secure disposal - and your refurbishment or reverse-supply vendors can be incorporated in our workflows. For customers who are focused on sustainability, our recycling and documented disposal procedures assist in achieving environmental targets without losing value.
Our reporting shows SKU-level disposition, root-cause analysis and cost-per-return metrics. We set clear KPIs, dedicated SLAs and a collaborative roadmap to reduce returns and lower costs, starting within weeks. Contact our reverse logistics team for a no-obligation assessment; we’ll deliver a tailored proposal outlining expected savings, implementation timeline and an SLA. Partner with SD Global Logistics and turn returns into a recoverable asset that enhances customer experience and protects your margins.
We don't just manage returns; we streamline them into a process that protects your profits. With 99.95% accuracy and an average 2-day TAT from receipt to credit note, you will receive resolutions faster, fewer customer complaints, and better cash flow. Our in-house WMS provides real-time visibility, so you remain in control without micromanaging.
Yes. Our optimized workflows and smart routing can lower your reverse logistics costs by up to 10%. By sorting items for resale, refurbishment, or recycling promptly, we reclaim more value from every return, which directly increases your bottom line. Moreover, our analytics help avert unnecessary returns in the future.
Absolutely. Our in-house WMS integrates with your platforms so you can see every return’s status — from RMA generation to final disposition — in one dashboard. This means no guesswork, no “where is my return?” calls, and complete operational transparency.
Peace of mind. We make returns - a frequent source of discomfort - into a quick, cost-effective, and value-recovering process. You save money, retain customers' satisfaction, and get data-driven insights to fortify your supply chain. Additionally, our team acts as your extension, so you can concentrate on growth while we take care of the complexity.
