Order Management Services
At SD Global Logistics, we provide a full range of Order Management Services to support companies in managing their orders effectively, accurately, and timely. Efficient order management is the key to maintaining a competitive edge in today's fast-paced markets. It doesn't matter if you are shipping large-scale B2B, handling high-volume B2C e-commerce orders, or managing multi-channel sales.
Our solutions go far beyond simple order processing. We oversee the whole cycle—from sourcing materials and vendor bulk purchases to inventory consolidation and final order fulfilment with our in-house Warehouse Management System (WMS) and more than 50 warehouse facilities that are strategically located throughout India means we guarantee the highest level of visibility, speed, and accuracy in every step of the process.
We can assist you with eCommerce order management, B2B order processing, multi-channel fulfillment, and any other operations you may require. We will make sure that everything runs smoothly and keep your customers satisfied. . With our technology-driven approach and experienced team, you can focus on growing your business while we take care of inventory tracking, order routing, quality checks, and shipping coordination.
Our commitment to excellence ensures that every order—big or small—is handled with precision, speed, and care, keeping your brand reputation strong and your operations cost-effective.
Order Management Services — Types
B2B Order Management
Customised workflows for large orders, combined shipments, and EDI integrations.
B2C Order Management
B2C Order Management: Quick, error-free direct-to-consumer delivery with flexible last-mile coordination.
Multi-channel / Omnichannel
Integrated stock and order distribution across marketplaces, webstores and retail.
Subscription & Recurring Orders
Subscription & Recurring Orders: Automated sequences, renewals management and advance allocation of stock.
Wholesale & Bulk Processing
Palletisation, special packing and temperature control capacity.
Drop-ship & Marketplace Fulfilment
Vendor coordination, marketplace mapping and split-shipping logic.
Order Management Service Offerings
Order Processing & Picking
End-to-end handling from order receipt to pick-pack-ship, including barcode scanning, batch picking and packing verification to minimise errors and accelerate throughput
Inventory & Order Management
Real-time stock synchronisation, safety-stock rules, cycle counts and replenishment alerts through our in-house WMS to prevent stockouts and overstocks.
Kitting, Labelling & Value-Added Services
Custom assembly, labelling, bundling and packaging customisation to meet brand standards and retailer specifications.
Returns & Reverse Logistics
Streamlined RMA workflows, inspection, refurbishment, restocking or disposition services that recover value and shorten refund cycles.
Shipping & Carrier Management
Smart carrier selection, rate optimisation, multi-modal options and consolidated shipping for cost efficiency and predictable delivery times.
Reporting, Analytics & Integrations
Custom dashboards, SLA monitoring and API connectors for ERPs, marketplaces and e-commerce platforms to deliver timely insights and seamless data flow.
Our Capabilities in Order Management Services
SD Global merges people, process, and technology to provide reliable order fulfillment at a large scale. Our unique in-house WMS is the central nervous system for inventory and order management — it enables SKU-level visibility, automated order routing, reserved allocations and real-time status updates across all selling channels. Moreover, with more than 50 warehouse facilities located strategically all over the country, we not only minimize transit times but also support zone-optimized shipping to lower both freight costs and carbon emissions.
On a day-to-day basis, we operate scheduled workflows for warehouse order processing: barcode verification, batch and wave picking, packing templates, and quality gates that significantly reduce mis-picks. Our teams have been imparted with the necessary skills related to handling b2b order management (palletized shipments), b2c order management (parcel flows), temperature-sensitive SKUs, and fragile product handling. Returns and reverse logistics are made part of the same system, enabling rapid RMAs, inspection workflows, and disposition decisions can be carried out without delay to recover value.
On the technology front, our platform offers robust API integrations with ERPs, marketplaces, and ecommerce platforms for seamless order ingestion and status updates. Custom dashboards provide SLA monitoring, exception alerts and order lifecycle analytics to inform continuous improvement. We support multi-channel order management, split shipping, drop-ship orchestration and subscription fulfilment, all under configurable service rules.
Security, compliance and performance matter — we maintain strict access controls, audit trails and compliance checks for regulated goods. During peak seasons we scale labor and capacity rapidly, and our dedicated account managers optimise processes through monthly business reviews and KPI-driven improvements. Our commitment is measurable: guaranteed SLA adherence, lower order-to-ship times, and consistent accuracy improvements quarter over quarter.
Let’s build your dedicated warehousing solution — from the ground up. Reach out to our team today.
Nationwide Reach
With 50+ warehouse facilities across the country, we place inventory close to customers to reduce transit time and shipping costs while improving delivery predictability.
In-house WMS & Integrations
Our proprietary in-house WMS and robust APIs ensure real-time inventory and order visibility, seamless ERP and marketplace connections, and automated order flows.
Scalable Operations
We scale labour, storage and transport dynamically for promotional peaks, seasonal surges or rapid business growth without compromising service levels.
Accuracy & Quality
Barcode controls, quality gates and trained teams maintain high pick-pack accuracy and reduce returns — improving customer satisfaction and lowering operational cost.
Tailored Solutions
From kitting to temperature-controlled handling and bespoke packaging, our services adapt to product requirements and channel-specific rules.
Transparent Partnership
Dedicated account managers, custom dashboards and SLA-based reporting make performance measurable and improvement continuous.
Start Your Order Management Services with Confidence
Partnering with SD Global Logistics for your order management services is a simple, open, and focused on providing value from the first day. We start with a discovery workshop - a structured consultation where our logistics experts work with your team to understand order processing services, inventory and order management requirements, sales channels, seasonal demand patterns, and service level agreements.
In this workshop, we outline your warehouse order picking workflows, multi-channel order management needs, packaging preferences, and integration points with your ERP, marketplace, or eCommerce platforms. The goal is to develop a personalized, end-to-end order management plan that covers B2B order management and B2C order management, thus guaranteeing SLA and operational efficiency.
After the workshop, our onboarding team sets up secure API or file-based integrations between your systems and our in-house WMS. We then initiate a pilot phase to process sample orders, which we validate in terms of picking, packing, labelling, shipping, and returns handling. This confirms the performance of smooth order fulfilment solutions before they are used in full-scale operations.
At the time of going live, we offer the support of an account manager, trained warehouse staff, and customized reporting dashboards for comprehensive operational visibility. For seasonal peaks, we plan capacity, labour, and carrier resources in advance to ensure that your order management system continues to work
From the first workshop to ongoing fulfilment, our process is designed for speed, accuracy, and transparency — so you can focus on growing your business while we handle the complexity of multi-channel order management and nationwide distribution.
Order Management Services handle the entire journey of an order — from the moment a customer places it, to picking, packing, shipping, and even returns processing. By using SD Global Logistics, you receive complete order management backed up by our in-house WMS and more than 50 warehouses across the country. This guarantees quicker deliveries, higher precision, and a smooth buying experience for your customers.
Of course. We are experts in B2B order management for bulk shipments, palletised orders, and wholesale supply chains besides B2C order management for direct-to-consumer ecommerce fulfilment. No matter if you sell on marketplaces, your own website, or through retail partners, our multi-channel order management keeps the orders correct and efficient.
Our order management system links to your platforms through secure APIs or file-based integrations. We support all major ERPs, marketplaces, and eCommerce platforms, thus ensuring real-time updates of inventory and order management, which avoids overselling and stockouts.
Absolutely. Our multi-channel order management centralises inventory and order data from all your sales channels. Whether it’s Amazon, Flipkart, Shopify, or offline retail orders, our warehouse order processing makes sure that every order is fulfilled correctly and on time.
Definitely. Returns are included in our end-to-end order management solution. We take care of RMA creation, product inspection, refurbishment, restocking, or disposal — all of which are connected with our order fulfilment solutions to make refund cycles faster and recover value.
Our in-house WMS, nationwide warehousing services, scalable capacity, and customised fulfilment workflows are unique to us. We blend order processing services, inventory management, and smart shipping solutions to give you faster order-to-ship times, lowered costs, and a better customer experience.
Yes. Our order management solutions are fully scalable. We plan labour, warehouse space, and carrier capacity in advance, so even during peak demand, your orders are processed and shipped without delays.
